Customer Service Building Blocks to Success
 

 

Upcoming Events Happening at Child Support Services

«May 2020»
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  • COVID-19: Electronic Service of Documents

    COVID-19: Electronic Service of Documents

    COVID-19: Electronic Service of Documents  (California Rules of Court Update)

    Effective April 17, 2020, additional temporary rules have been added to the California Rules of Court in response to COVID-19. To sustain essential court services in California state court and to promote social distancing, the Judicial Council announced the adoption of an initial set of Emergency Rules to the California Rules of Court, which went into effect earlier this month on April 6, 2020.

    All documents served on either party can be submitted electronically by sending an email to: ServicePortal@RivCo.org

    • Any documents in Family Law cases served by mail can now be served electronically to the email associated with the case. Parties who are not represented by an attorney, must provide their written consent to be served electronically (written email is sufficient).
    • Any electronically filed document received by the Court on or after midnight will be file stamped on the next court day.

     
    If you are sending an attachment, please ensure it is a PDF document and no more than 10 megabytes per email. For more information, regarding PDF documents, please visit: Adobe.com/Acrobat


    Emergency rule 12. Electronic service
    As for electronic service, represented parties who have appeared in a civil action (including Family and Probate Law) must accept e-service of documents if requested by another party. The serving party has a duty to confirm the appropriate e-mail or other electronic service address for service. E-service on self-represented parties is only allowed with the written consent of that party. Confidential documents must be served via encrypted methods. E-service is deemed completed at the time the transmission was sent.

    Before serving a represented party electronically, the serving party must confirm by 24 telephone or email the appropriate electronic service address for counsel being served.

    Adopted effective April 17, 2020.

     
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  • Coronvavirus Unemployment Benefits Provisions Update

    Coronvavirus Unemployment Benefits Provisions Update

    The Coronavirus Relief, Aid and Economic Security (CARES) Act extends unemployment insurance benefits for qualified people, and provides up to thirty-nine (39) weeks of unemployment compensation to workers who would not normally qualify for unemployment, but whose ability to work has been directly impacted by COVID-19.

    People who are not eligible for regular unemployment payments under state or federal law, including the self-employed, people seeking part-time work, those who have used up their right to regular unemployment or extended benefits, or those with insufficient work history
    are now able to qualify for unemployment.

    In order to receive payments, people in this new group must self-certify why they would not normally qualify for unemployment benefits, and that the reasons for their unemployment are directly related to COVID-19. For those who are currently eligible for unemployment benefits under state or federal law, the CARES Act extends payments for up to thirteen (13) weeks beyond the normal deadline, as long as the recipients are actively seeking work.

    Coronvavirus Unemployment Benefits Provisions - ENGLISH and SPANISH

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  • COVID-19: Virtual Workshop (LIVE)

    COVID-19: Virtual Workshop (LIVE)

    RivCoDCSS is hosting a FREE Virtual Workshop live on May 21, 2020 at 11:00am! Join us on our first virtual workshop, where we will provide up-to-date information regarding child support services and programs impacted by COVID-19. The virtual workshop will be live on our Facebook page.

    We will have Child Support Specialists from our Outreach team answer your questions on air. Our Child Support Specialists will guide you through how stimulus payments and enforcement actions may affect your child support order.

    What you can expect is a presentation full of information related to stimulus checks, enforcement actions, opening a case among many more topics, ways to contact our office, and how you can make a payment. If your question is case-specific and cannot be answered during our live stream, we will be sure to have a child support specialist reach out to you directly.

    We look forward to hearing from you. Please mark your calendars for Thursday, May 21, 2020 at 11:00 AM.  

    If you have any questions, please contact us at:
    WWW.RIVERSIDECHILDSUPPORT.COM
    866-901-3212.  

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Customer Service Building Blocks to Success

Nancy Ruiz

Customer Service Building Blocks to Success

October 15, 2019

 

Customer Service Building Blocks to Success

 

 

On September 18th & 19th, the Riverside County Department of Child Support Services (RivCoDCSS) hosted our 24th Annual Customer Service Conference in Moreno Valley, California. Few things have more power to build customer loyalty than holding a customer service conference for employees of any company. Our Customer Service Conference is critical to the long-term sustainability of our programs, our services, and the expectations of our staff. The conference provided all with an opportunity to learn exclusive and valuable knowledge to help teams deliver the best customer service possible. Other local California LCSA’s had the opportunity to attend this conference as well. Uniquely, this conference was open to surrounding counties as well as departments outside Riverside County Child Support, approximately 326 people were in attendance compared with 280 attendees the previous year. RivCoDCSS invited outside agencies and departments this year to help expand customer service throughout the region. In 2018, 12 outside departments attended the event. In 2019, we had 33 outside departments in attendance. The conference also went from being a 3-day event to a 2-day event; guests had the option of choosing between dates to attend.

 

Sarah Mack Riverside County’s Assistant CEO was on hand to open the conference providing attendees with a warm welcoming. The goal was to increase employee productivity to deliver the best customer service possible. She also acknowledged RivCoDCSS efforts to benefit the families and communities we serve.

 

Kimberly Britt, Director of RivCoDCSS spoke to the vision and mission of the department. Employees in attendance received awards and recognition on different achievements from their supervisors. Additionally, we had three special guest speakers who share the goals of bringing people together by educating them on effective communication and employee engagement. Sahar Andrade is a Diversity, Global Leadership & Culture Competence speaker who has a vision and passion in life that she aims to make a reality. Carrie Grace is a motivational speaker and workshop facilitator for employees who desire happiness and fulfillment throughout life’s ups and downs. Dennis Snow has a passion for service excellence. His customer service abilities were developed over his 20-year history with Walt Disney World working as an executive over Customer Service and Relations. Overall, our 24th Annual Customer Service Conference not only prepared departments for delivery on the best customer service possible, but it also helped with finding one’s purpose in life.

 

It’s undeniable that a well-trained positive customer service team makes your department the best version of itself. Their ability to communicate directly with customers not only improves our efficiency but also improve effectiveness. RivCoDCSS is continually aiming to improve our efficiency, and we are aware of our direct impact to help the families and the communities we serve.

 

If you are interested in attending our 25th Customer Service Conference in 2020, please contact Marquese Howard, Media Production Specialist, RivCoDCSS. mdhoward@rivco.org | 951-955-4104.

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